LATEST CASE STUDIES

Software Company Relationship Management

Harris applied its relationship management expertise to track customer loyalty and advocacy for this global software technology firm. Harris were able to identify what is most important to customers, and create actionable recommendations to improve customer relationships.... Read More

Financial Services Relationship Management

This Financial Services Relationship Management case study demonstrates how Harris delivered an improved understanding of our client's customer's business needs, which enabled them to deliver sustainable, profitable performance to outperform the market both locally and globally.... Read More

FMCG Relationship Management

Relationship Management - bringing our client closer to their customers and staying ahead of the competition, by helping them to better understand changing needs of different segments, prioritise improvements to the experiences that have the most impact on loyalty and retention, and doing so in a way that is sustainable and profitable for their business.... Read More

LATEST REPORTS

  • This wave the sad news about HMV topped our familiarity buzz, with two thirds of the GB audience stating they are familiar.

  • There’s still progress to be made when it comes to acknowledging, speaking about and acting on mental health issues in the work place.

LATEST INFORMATION SHEETS

  • PopUP Live enables TV, radio and online broadcasters to gain in-the-moment feedback from viewers and listeners tuned into a specific show while it is on air.

  • Concept Express and PackTest Express are fast, flexible and cost-effective solutions that help you answer key questions at specific phases of
    the product development lifecycle.

LATEST VIDEOS AND DEMOS

  • The Science of product development made easy
    The Science of product development made easy

    This interactive breakfast briefing featured a variety of short and impactful demonstrations to showcase our agile product development research suite, designed to deliver NPD insights faster, easier and at lower cost. We also share some brief client case studies and testimonials.

    Whether you need to identify and evaluate winning product or service concepts, configurations or packaging ideas, we’ll show you how our NPD Express solutions can help.

  • Co-creation – with Harris Interactive & McDonalds
    Co-creation – with Harris Interactive & McDonalds

    A programme of concept co-creation for Happy Meal in France, involving clients and consumers – showing the key phases of a co-creation project with Harris Interactive.